These Terms of Service govern use of the Vesisa Hotelhaven website. By using the website, you agree to these terms.
1. Acceptance of terms
If you do not agree with these terms, you should stop using the website. Separate written terms may apply to confirmed accommodation, dining, wellness, event or entertainment services.
2. Website purpose
The website provides general information and enables visitors to submit enquiries. A submitted form is not an automatic reservation, payment, ticket or guarantee of availability.
3. Booking enquiries
Accommodation and service enquiries remain subject to confirmation by our team, applicable rates, deposits, identification requirements, cancellation conditions and availability.
4. Acceptable use
You must use the website lawfully and must not interfere with its operation, attempt unauthorised access, submit false details, impersonate another person or use automated methods that place an unreasonable load on the service.
5. Age restrictions
General hotel information may be viewed by all visitors. Casino participation, gaming-related services and restricted venue areas are available only to persons aged 18 or over who satisfy identification and venue-entry requirements.
6. Responsible gaming
Gambling should remain entertainment. Guests should set limits, avoid chasing losses and never gamble with money required for essential expenses. Venue support and self-exclusion information may be requested from staff.
7. Intellectual property
The website design, original text, brand elements and other owned materials are protected by applicable intellectual property laws. You may view them for personal, non-commercial use but may not reproduce or exploit them without permission.
8. Prohibited conduct
You must not introduce malicious code, scrape protected content, bypass security, misuse forms, infringe another person’s rights or use the website to promote unlawful activity.
9. External links
Where the website contains an external link, it is provided for convenience. We are not responsible for an external site’s availability, content, security or privacy practices.
10. Information and availability
We aim to keep information accurate, but menus, prices, opening periods, facilities, entertainment and availability may change. Images are illustrative and may not represent every room or service configuration.
11. Disclaimer
To the extent permitted by law, the website is provided on an “as available” basis without guarantees that access will always be uninterrupted or error-free. Nothing in these terms excludes rights that cannot lawfully be excluded under Australian consumer law.
12. Limitation of liability
To the extent permitted by law, we are not liable for indirect or consequential loss arising solely from use of, or inability to use, this informational website.
13. Suspension or termination
We may restrict access where necessary to protect the website, users, staff, systems or legal interests.
14. Governing law
These terms are governed by the laws applicable in the Australian Capital Territory, Australia, and disputes are subject to the jurisdiction of its courts.
15. Changes and contact
We may revise these terms from time to time. Questions may be sent to hello@vesisahotelhaven.com.