Reservations & Guest Support
Experience seamless Australian hospitality. Our dedicated team is here to assist with your stay, dining reservations, and exclusive casino experiences.
Get in Touch
Whether you are planning a weekend escape or a corporate gala, our team at Vesisa Hotelhaven is ready to tailor your experience.
+61 2 5550 1846
hello@vesisahotelhaven.com
reservations@vesisahotelhaven.com
Operating Hours
Available 24 Hours / 7 Days
Monday – Sunday: 8:00 AM – 10:00 PM
Stay with Us
Submit a booking enquiry and our reservations team will confirm availability for your preferred dates.
General Enquiries
Have a question about our casino, dining, or wellness facilities? We're here to help.
Restaurant Reservations
Secure your table at one of our signature venues. Please note reservations are subject to availability.
Spa & Wellness Booking
Advance booking is highly recommended to ensure your preferred treatment time.
Events & Functions
From corporate conferences to elegant weddings, our events team will help you plan every detail.
Getting Here
Driving & Parking
Located in the heart of the city, Vesisa Hotelhaven offers secure valet and self-parking 24/7. Accessible parking bays are available near all main elevators.
Public Transport & Transfers
We are a 5-minute walk from Central Station. Airport transfers can be arranged via our concierge for a seamless arrival experience.
Accessible Arrival
Our main entrance on Constitution Avenue features step-free access and automated doors. Porter assistance is available for all guests upon arrival.
Opening Hours
| Facility | Hours |
|---|---|
| Reception | 24 Hours |
| Reservations | 8:00 AM – 10:00 PM |
| Casino Floor | 24 Hours |
| Signature Dining | 12:00 PM – 11:00 PM |
| Wellness Spa | 9:00 AM – 8:00 PM |
| Fitness Centre | 24 Hours (Guest Access) |
Note: Hours may change during public holidays, private events, or maintenance periods.
Frequently Asked Questions
How do I submit a booking enquiry?
Simply fill out the Stay with Us form on this page with your preferred dates and room type. Our team will review your request and contact you within 24 hours to confirm availability and finalize details.
Is the booking confirmed immediately?
No, the online form is a booking enquiry. A member of our reservations team will contact you to confirm room availability and secure your reservation with a deposit.
What time are check-in and check-out?
Check-in is available from 3:00 PM, and check-out is by 11:00 AM. Early check-in or late check-out may be requested and is subject to availability.
Is a security deposit required?
Yes, a valid credit card is required upon check-in for a security pre-authorization to cover any incidental charges during your stay.
What identification is required?
All guests must provide a valid government-issued photo ID (Driver's License or Passport) upon check-in and for entry into the casino floor.
Is parking available?
Yes, we offer both valet and self-parking for hotel guests and casino visitors. Daily rates apply for overnight parking.
Are accessible rooms available?
Absolutely. We offer rooms specifically designed with wider doorways, roll-in showers, and grab rails. Please specify your needs in the booking enquiry.
Can children stay at the hotel?
Yes, Vesisa Hotelhaven is a family-friendly hotel. However, the casino floor and certain bar areas are strictly 18+ only.
What is the minimum age for casino entry?
In accordance with Australian law, the minimum age for entry into the casino is 18 years. Valid photo ID is required for all patrons.
Can I reserve restaurants without staying at the hotel?
Yes, our dining venues are open to the public. We recommend booking in advance via our Dining Enquiry form to avoid disappointment.
How can I change or cancel an enquiry?
If you need to modify your enquiry, please reply to your enquiry confirmation email or call our reservations line directly.
Can the hotel host private events?
Yes, we have a range of versatile spaces including ballrooms, terrace lounges, and private gaming suites for any occasion.
Ready to Experience Vesisa?
Our team is standing by to ensure your visit is nothing short of extraordinary.