This Privacy Policy explains how handles personal information connected with the Vesisa Hotelhaven website, accommodation enquiries and guest communications.
1. General provisions
We handle personal information in a fair and transparent manner and use it only for legitimate hospitality, enquiry, safety and administrative purposes.
2. Information we may collect
Information may include your name, email address, telephone number, preferred stay dates, guest numbers, room preferences, dining or wellness requests, event details, accessibility requirements and any message you choose to provide.
3. How information is collected
Information may be collected when you complete an enquiry form, contact us by email or telephone, request an accessible service, subscribe to hotel updates, or otherwise communicate with our team.
4. How we use information
We may use information to respond to enquiries, check requested dates, prepare service proposals, manage guest support, improve website usability, maintain security and meet legal obligations.
5. Legal basis and consent
We process information where it is necessary to take steps at your request, provide a requested service, comply with law, pursue legitimate operational interests, or where you have given consent.
6. Cookies
The website may use strictly necessary browser storage for basic functions and preferences. Details are set out in our Cookie Policy.
7. Analytics
The current website code does not load a named third-party analytics or advertising platform. If this changes, this policy and the Cookie Policy should be updated before such tools are enabled.
8. Sharing with third parties
We may share information with service providers that support hosting, communications, reservations, security or professional advice, but only where reasonably necessary and subject to appropriate safeguards. We do not sell personal information.
9. Retention and security
We retain information only for as long as reasonably required for the relevant enquiry, service, dispute, record-keeping or legal purpose. We use proportionate technical and organisational measures to reduce the risk of unauthorised access, loss or misuse.
10. Your rights
You may ask to access or correct personal information we hold about you, withdraw consent where applicable, or raise a privacy concern. Some requests may be limited by legal obligations or legitimate record-keeping requirements.
11. International transfers
If a service provider stores information outside Australia, we take reasonable steps to ensure appropriate contractual and security protections are applied.
12. Children and minors
This website is not designed to collect information directly from children without an adult. Casino and gaming areas are restricted to adults aged 18 and over.
13. Policy changes
We may update this policy when our services, systems or legal obligations change. The effective date shown on this page identifies the latest version.
14. Contact
Privacy enquiries may be sent to hello@vesisahotelhaven.com or by post to the registered office shown above.